Did you realize that you can help future patients and your health provider simultaneously simply by writing a short, truthful review online?
Since increasingly more people count on online reviews in finding a healthcare practitioner, simply sharing your experiences can persuade someone to finally get the help they require. Plus, you can help your hearing care provider to attend to any issues that could improve the practice—in turn producing a positive experience for future patients.
Are you ready to make a difference? Here are four additional reasons why you should review your hearing care professional online.
1. It’s simple to post a review online
Many hearing care providers have a website with a web page dedicated to reviews, and this is the preferred place to begin. Simply navigate to the website, find the review page, and write a brief review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people finally seek the assistance they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal suggestions.
What that means is 8 out of every 10 people will consider your review as seriously as a personalized suggestion. So if you had an enjoyable experience, sharing a positive online review is hands down the best way to get the message out, assisting other people to get the same quality of care.
3. You can help establish a fair picture of the practice
Studies have shown that people are considerably more likely to post reviews after a bad experience than after a positive one. This produces a negativity bias that can present the practice in a bad light.
No one is perfect—and no healthcare practice is either. Regardless of whether the negative reviews are called for or not, they will get submitted. And if the positive experiences go undocumented, this will create a distorted picture. If you think the practice deserves a good reputation, you can help them out by publishing a positive review.
4. You can help your hearing care provider fix the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. However, we also think that making an attempt to remedy issues privately is the ideal place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice in private. More often than not, the issues can be dealt with whereby both parties are pleased. However, if the issues were not remedied to your satisfaction, you may believe that your negative experience must be shared.
In that case, in the name of honesty, you may want to publish respectful recommendations that can help the provider improve the patient experience. This ultimately helps the practice and brings about a better experience for future patients.